Terms of Use
Effective Date: March 2025
1. In general
1.1 We are Mastercard OB Services UK Limited (“MCOBS UK”) providing the Services (as defined in section 1.2 below) (“we”,”us” and ”our”). We are registered in England and Wales under company number 12507991 and have our registered office at 1 Angel Lane, London, EC4R 3AB, United Kingdom. We are regulated by the Financial Conduct Authority (“FCA”) under the Payment Services Regulations 2017 as an authorised payment institution (firm reference number: 1007177) with permission to carry on the account information services comprising the Services (as defined below in section 1.2.). For details on how to contact the FCA, please visit https://www.fca.org.uk/contact Mastercard OB Services UK Limited is registered with the Information Commissioner's Office, with reference number C1509955]. Visit ico.org.uk for more information. Our VAT registration number is: GB710598928.
1.2 These terms of use (“Terms of Use”) apply to all services provided by us, where we, via our web service (the “Web") or our app (the “App"), provide you (“you”, “your” and “yourself”) with account information services where we collect, process and present to you consolidated online information, e.g. account name, account balance and transaction history, from one or more of your online payment account(s) used for payment transactions (each a “Payment Account”) (including as part of any money management tool(s), e.g. spending overviews and spending limits, as offered from time to time on our website and in the App) (“Account Information”) (together the "Services", as further explained in the sections below), including any updates, new or enhanced features, technologies, and any other improvements to the Services. By using our Services, you will enter into an agreement with us being these Terms of Use together with any other terms you accept by using the Services (“Agreement”). Please read these Terms of Use carefully and make sure you understand them before accepting them.
1.3 It is a condition for using our Services that you accept these Terms of Use. If not, you cannot use our Services.
1.4 This Agreement shall begin on the date you accept the Terms of Use and shall continue until the Services have been terminated as below. You have the right to receive a copy of these Terms of Use – you can view the up to date version of these Terms of Use.
1.5 You may only use the Services if you are 16 years of age or older and a resident in the UK.
1.6 By using our Services, you acknowledge that information about you is provided by you and/or collected from your Payment Account Provider (as defined in section 3.1.1 and processed by us in accordance with, and for the purposes set out in the Privacy Notice and you warrant that all information provided by you is accurate. You also acknowledge that you have read and understood our Privacy Notice.
1.7 Eligibility and availability: You can only use the Services if: 1) you fulfill the age and residence requirements in section 1.5; 2) you are a resident of the UK and you have a Payment Account and a Payment Account Provider located in the UK; 3) you provide us with accurate, complete and up to date information about your identity and any other information we may ask from you; 4) you agree to these Terms of Use and using our Services in accordance herewith, and 5) you agree to comply with all laws and regulations that apply to your use of the Services.
2. First time you use our Services
2.1 To use our Services, you must create a profile (“Profile”). Creating a Profile requires you to enter your email address, a password and your country of residence and you acknowledge that we may also require you to provide us with further evidence of your identity at any time before or after the time you create a Profile and, if so, that we may suspend the provision of the Services until we receive the further evidence we have asked for. The Profile you create is for your own personal use.
2.2 When creating a Profile, you must: 1) indicate the country where you live; and 2) enter a personal password, which must be treated confidentially at all times. You must never make your password available to others. We will send a six digit verification code to your Profile email address, for you to use to confirm that email address to us.
2.3 To fully utilise all the features offered by the App, you can provide additional information about yourself, such as postcode.
2.4 Once you have created your Profile you will be prompted to add one or more Payment Accounts to your Profile. You can also add or change the Payment Accounts which you have connected to your Profile at any time (see below at section 3.5). You instruct us to store your unique identifier, which will allow us to access the Payment Accounts that you add to the App, without storing the credentials of your Payment Accounts.
3. Services
3.1 To use the Services for account information services:
3.1.1 such use must be in respect of an online Payment Account for Payment Transactions which you maintain with a payment service provider (“Payment Account Provider”), and the Payment Account Provider providing and maintaining it for you as a payment service user must have provided an operational dedicated interface to us in compliance with its obligations under applicable laws which is operational at the time when requested by us. We accept no responsibility for any non-availability of this interface which is attributable to the relevant Payment Account Provider’s acts or omissions;
3.1.2 we will open an online communication channel between you and the authentication domain of the Payment Account Provider for the Payment Account through which you will need to provide to the Payment Account Provider such of your login or other security credentials as the Payment Account Provider may require in order to authenticate the relevant use, and you must also complete any further steps required by the Payment Account Provider to complete authentication; and
3.1.3 you represent, warrant and undertake to us that you are the lawful holder of the relevant Payment Account, either on your own behalf or as an authorised signatory of the legal entity to which the Payment Account belongs, and have full right and power and authority to access to the relevant Payment Account and to procure that we carry out the requested Services on your behalf.
3.2 If we become aware of any security threats, including suspected or actual fraud in respect of any Payment Account in relation to provision of the Services, we may suspend your use of the Services for your own protection until the situation is resolved.
Account information services
3.3 We are a provider of account information services. Our account information services allow us to provide you with a consolidated view of your balances and transactions from the Payment Accounts that you connect with the Services. With your explicit consent, our account information service: 1) collects Account Information from your Payment Accounts from your Payment Account Providers, 2) processes your Account Information, in order to be able to 3) display the Account Information to you in the App.
3.4 In order to use the account information services, you need to connect your Payment Account(s) to our Services. You can do this when you initially create your Profile (see section 2 above) and subsequently as follows: 1) ensure you are logged into your Profile; 2) enter your password; 3) navigate to ‘Banks’ and select ‘Add new bank’; 4) select your Payment Account Provider, and 5) add your Payment Account. After these steps are completed, we redirect you to your Payment Account Provider’s interface where you are requested to securely authenticate using your Payment Account Provider’s required authentication method with your login or other security credentials. Following your successful authentication performed by your Payment Account Provider, you will return to the App to select your Payment Account(s) from which we will fetch your Account Information.
3.5 Under the settings tab within the App, you can either:
3.5.1 add a new Payment Account from a different Payment Account Provider, following all the steps explained above in section 3.4, or
3.5.2 add a different Payment Account from the same Payment Account Provider which only requires successful authentication via the Payment Account Provider’s login method, followed by Payment Account selection within the App.
3.6 You will need to renew our access to your Payment Account(s) by providing your explicit consent to us, at least every 90 days.
4. Security
Our security
4.1 We always adhere to the following security requirements:
4.1.1 All data communicated back and forth between us and your device is encrypted. Therefore, it is not possible for third parties to access the content of the data flow between you and us.
4.1.2 Your specific Account Information will not be accessed without your prior authorisation. This may be requested, for example, if you need support.
4.1.3 Only individuals authorised by us can get limited temporary supervised access without consent to general production data, which is the data that we use in order to ensure data quality, support and troubleshooting, and to support the App.
4.1.4 The data in the App is continuously backed up.
4.1.5 We log and, among other things, register from which IP addresses your Profile is accessed, and we also detect any failed attempts to log on to your Profile.
4.1.6 We use third party scanning of parts of our Services. We use an external security company, which daily scans our Services for any security breaches. If the security company finds serious security breaches, we will be notified of these and subsequently have a short time to address these.
Your security
4.2 You are responsible for keeping your password confidential. If your Profile is compromised or you believe or suspect that the password forming part of your Profile (or any other security credentials) has been lost, stolen or misappropriated, you must on becoming aware, inform us immediately at SpiirUK_Support@mastercard.com. If we suspect abuse of your Profile, we can always block your Profile. In these situations, we are not liable to you or any third party.
4.3 We recommend that you, as a user, maintain a high security standard. You:
4.3.1 Should make sure any password that you use is always sufficiently secure. Your password must be at least eight characters, unique and generated by a tool like a password manager or website.
4.3.2 Should, if we suggest, create a PIN code for the App and, if possible, use an advanced login method, e.g. 'touch-ID' (fingerprint recognition) or ‘face-ID’ (facial recognition).
4.3.3 Should always enable two factor authentication (2FA).
4.3.4 Must always make sure you log out when you have finished using the Web, especially if you have used a public computer.
4.3.5 Must never give others access to your PIN code.
5. Collection of data from Payment Account Providers
5.1 With your explicit consent, we may, for your use of our Services, obtain information about account names, account details, balances, currencies, transactions and transactions details from your Payment Account Provider.
5.2 We can obtain data from most Payment Account Providers but cannot guarantee that this is possible in relation to all Payment Account Providers.
6. Communication between us and you
Required notifications
6.1 We can continuously inform you about important information, such as changes to these Terms of Use, via the email address associated with your Profile, on the Web, via messages in the App or via push messages.
Optional notifications
6.2 I In the App and on the Web, you can choose which types of optional notifications you wish to receive from us. Our notifications may be based on information about your spending. You can read more about how we process your personal data in our Privacy Notice.
6.3 We regularly send you messages about your finances unless you opt out of this. Such messages may be spending overviews, status regarding your spending goals, and the like.
6.4 We may ask about your experience of using our Services via requests to the Profile associated with your email address, via messages in the App, and/or via push messages, unless you have opted out of these.
7. Intellectual property rights
7.1 We, or an affiliate of ours, is the owner or the licensee of all intellectual property rights in the Services, the Web and its content, the App, our blog and all other materials on our platforms, the Spiir name and mark, and the Mastercard name and mark. All those aforementioned works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You retain the rights to the material that you provide to our Services, but you give us a non-exclusive, transferable, sublicensable, royalty-free, fully paid, irrevocable, worldwide licence to reproduce, make available, perform and display, translate, modify, create derivative works from, distribute, and otherwise use this material through any medium, whether alone or in combination with other materials, in any manner and by any means, method or technology, whether now known or hereafter created so that we can provide our Services to you. As a user, you will receive a non-exclusive right of use to our Services, including the Web and the App. We may revoke this right of use at any time.
7.3 No part of the Web or the App may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way without our prior written consent save that as a user, you may copy, distribute and display material from the Web or the App provided you credit us by name.
7.4 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms of Use.
8. Operations and Use of the Services
8.1 The Services shall be provided in a professional manner, with reasonable skill and care, promptness and diligence and in accordance with all applicable law.
8.2 We strive to avoid errors, defects and disruptions of service on the Web and the App at any time, but these may occur. We would like to receive information on such matters and will seek to remedy such matters as soon as reasonably possible.
8.3 You acknowledge that we may from time to time perform emergency maintenance and ongoing maintenance and updates on both the Web and the App. During such maintenance and updating, certain or all features of the Web and the App may become temporarily unavailable. During updates, one or more features may be removed from our Services.
8.4 We will, to the extent reasonably possible, inform you of expected major disruptions of the Services in advance, either on the Web or in the App and notify users of any possible removal of functions. However, we are not obliged to do so.
8.5 We shall not be liable to you in the event of errors, defects, malfunctions or removal of functionality of the Services or the Web or the App.
8.6 We have the right to disable any password at any time, if we reasonably believe you have failed to comply with any of the provisions of these Terms of Use.
8.7 We will not be liable for any harm, damage or loss from or relating to hacking, tampering or any unauthorised access to your Profile due to your deliberately or grossly negligently failing to preserve the security and/or confidentiality of your Profile.
8.8 Content on the Web related to elements of the Services already provided is made available for information purposes only. We make no representations about the reliability, availability, timeliness or accuracy of such content. You are solely responsible for securing and backing up the information we make available to you relating to the Services that you access through the Web in accordance with these Terms of Use.
8.9 We shall endeavour to ensure the Web and the App and the Services are available on a 24/7 basis, but we make no representation, and give no warranty or undertaking, that the operation or availability of the Web and the App will be uninterrupted or error-free. In particular, we shall not be liable or responsible for any unavailability or issue with the Web or the App which is caused by: 1) your breach of this Agreement; or 2) use of the Web or the App contrary to our instructions; or 3) modification or alteration of the Web or the App by any party other than us.
8.10 You acknowledge that we have no direct control over the availability of bandwidth over the entirety of the internet and that, while we will use such endeavours as we deem appropriate to facilitate access to the Web and the App, we shall not be responsible for delays caused by such unavailability.
8.11 We do not guarantee that the Web or the App will be totally secure or free from bugs or viruses.
8.12 You must not misuse the Web or the App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
8.13 You must not attempt to gain unauthorised access to the Web or the App, any servers on which they are stored or any server, computer or database connected to the Web or the App. You must not attack the Web or the App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of a breach of this provision, your right to use the Web and the App will cease immediately.
9. Termination
9.1 If you disagree with these Terms of Use or for any other reason no longer wish to use our Services, you can delete your Profile and thereby terminate the Agreement at any time and without notice.
9.2 We may at any time and without notice suspend or terminate your Agreement regarding the use of our Services and, if necessary, delete your Profile, for example, in cases of unacceptable user behaviour, attempt to abuse the accounts or profiles of other users of our Services, attempt to access the data of other users of our Services, or other illegal or improper behaviour. If we suspend or terminate your Agreement for the use of our Services, we will contact you via the App or your Profile email address.
9.3 Deleting your Profile will entail deletion or anonymisation of your data registered with your Profile, including your information associated with transactions and accounts, in accordance with the Privacy Notice and the data cannot be restored. You cannot make any claim against MCOBS if your Profile is deleted. You can find the Privacy Notice.
9.4 We may terminate these Terms of Use at any time and for any reason by giving you at least two (2) months' written notice to your Profile email address.
9.5 If you breach any of these Terms of Use, we may do any or all of the following (without limitation):
9.5.1 temporarily suspend or permanently withdraw your right to use the Services;
9.5.2 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
9.5.3 take further legal action against you; and/or
9.5.4 disclose such information to law enforcement authorities as we reasonably feel is necessary to disclose.
9.6 If we withdraw your right to use the Services all rights granted to you under these Terms of Use shall cease.
10. Withdrawal of consent
10.1 You may withdraw one or more of the consent(s) described in this Agreement which you have given us at any time (except where this Agreement says that the consent cannot be withdrawn or revoked). This can, for example, be regarding retrieval of your Account Information or the like. Withdrawal of consent may be exercised on the Web or in the App, and you can also withdraw your consent by contacting SpiirUK_Support@mastercard.comIf separately you wish to change your privacy preferences please see our Privacy Notice.
10.2 If you withdraw one or more of your consent(s), you will still have access to your user account on the Web and in the App, but some features may not be accessible.
11. Liability
11.1 Nothing in this Agreement excludes or limits our liability for:
11.1.1 death or personal injury caused by our negligence;
11.1.2 fraud or fraudulent misrepresentation; and
11.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
11.2 If we fail to comply with this Agreement, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our breach of this Agreement or our negligence, but we are not responsible for any loss or damage that is not reasonably foreseeable. Loss or damage is reasonably foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when you used the Services.
11.3 We cannot be held liable for your use of the Services at any time, including but not limited to any acts or omissions that are made based on information from the Web or the App. Your use of the Web and the App, as well as the use of the information you obtain using the Web and the App, is your own responsibility and at your own risk.
11.4 We shall never be liable for non-compliance with the Agreement or for damages or losses in case of force majeure or caused by circumstances beyond our control, for example, virus outbreaks or hacker attacks, crashes or errors in communication systems, power failure, government interventions or restrictions, court injunctions, strikes or lockout, subcontractors' force majeure, and other unforeseen events that we could not reasonably predict or avoid.
11.5 To the extent permitted by applicable laws, our total aggregate liability to you for all and any damages, losses or causes of action arising out of or in connection with the Agreement shall not exceed £250.
11.6 Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the exclusion and limitations in this section Error! Reference source not found. may not apply to you and nothing will affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
12. Changes to these Terms of Use
12.1 We may change these Terms of Use from time to time in accordance with the provisions of this section 12. The latest version is always available on the Web and in the App. You will be notified of changes to these Terms of Use via your Profile email address, via a message in App or via push message in the App. To accept the changes to these Terms of Use no action is needed by you.
12.2 We can make changes to these Terms of Use in your favour without notice to you. We will notify you of any other changes to these Terms of Use at least 60 days before they are due to come into effect unless a shorter period is required by applicable law. If you do not agree with the proposed changes to these Terms of Use, you must tell us that you reject the changes at SpiirUK_Support@mastercard.com before the changes take effect, in which case this Agreement shall immediately terminate at the time when such changes would otherwise have taken effect and the Services shall cease to be available to you and you will no longer be able to use the Web or the App, and we will be entitled to delete your Profile. If you do not contact us to request termination, we will consider that you have accepted the changes to these Terms of Use.
12.3 Every time you use the Services or access the Web, please check section 18 below for the then current Terms of Use to ensure you understand the Terms of Use that apply at that time.
13. Fees
13.1 We do not charge you for the Services or for access to the Web.
14. Confidentiality
14.1We shall keep any Account Information to which we gain access in the provision of the Services confidential and shall take technical and organisational measures to ensure the security of such information which are appropriate to the level of risk. In assessing the appropriate level of security, we shall take into consideration the state of the art, the costs of implementation and the nature, scope, context and purposes of its holding, processing and transmission of such information, the risks to you that are presented by such holding, processing and transmission, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to such information so transmitted, stored or otherwise processed. Notwithstanding the foregoing and subject to our Privacy Notice, we may use, and make such disclosure of, such information as necessary to deliver, modify, adjust, test or improve the Services and may disclose such information: 1) to employees, consultants, and subcontractors that have a need to know such information (including to facilitate the permitted purposes described above), provided that we shall advise each of such employees, consultants and subcontractors of their obligations to keep such information confidential; 2) as required by any competent authority, and 3) to the extent that we are legally compelled to disclose such information.
15. Governing law/Jurisdiction
15.1 Unless otherwise required by mandatory laws in your country of residence, the Agreement (and any non-contractual disputes/claims arising out of or in connection with it) is subject to the laws of England and Wales, without regard to choice or conflicts of law principles.
15.2 Further, you and we agree to the jurisdiction of the courts of England and Wales to resolve any dispute, claim, or controversy that arises in connection with the Agreement (and any non-contractual disputes/claims arising out of or in connection with it), except where under applicable mandatory laws, you can choose to bring legal proceedings in your country of residence, or we are required to only bring legal proceedings in your country of residence.
15.3 The Agreement is made in the English language and all communications with respect to the Agreement shall be made in the English language.
16. Complaints and making contact
Making a complaint
16.1 We care about our customers and we are keen to answer any questions or to know if you are dissatisfied with the service. If you wish to complain, please contact us at SpiirUK_Complaints@mastercard.com, stating “Complaint” as the subject field of your email, or by writing to us with “Complaint” as the subject, at:
Attention: Complaints Officer
Mastercard OB Services UK Limited
1 Angel Lane
EC4R 3AB
London, UK
We will try to resolve the matter and avoid it happening again.
16.2 If your complaint relates to the Services, we will send you a final response within 15 business days of your complaint. In exceptional circumstances, we will send you a holding reply specifying the deadline by which you will receive our response, being not later than 35 business days from the date of your initial complaint. If you do not receive our final response or you are unhappy with our final response, you may be able to refer the matter to the Financial Ombudsman Service ("FOS"). You can contact the FOS at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, UK or by email: complaint.info@financial-ombudsman.org.uk or by calling them on: 0800 023 4567.
16.3 If you do refer your complaint to the FOS, this will not affect your right to take legal action.
Exercising your privacy rights
16.4 To exercise your privacy rights, please see our Privacy Notice.
Other contact or queries
16.4 You can contact us at SpiirUK_Support@mastercard.com or at our postal address in section 16.1 above. We can email you at any email address you have given us.
17. Other important terms
17.1 We have the right to transfer our rights and obligations under this Agreement.
17.2 These Terms of Use, and any other terms you accept by using the Services, constitute the entire agreement between us and you in relation to its subject matter. They replace and extinguish all prior agreements, collateral warranties, collateral contracts, statements, representations and undertakings made by on behalf of either us or you, whether oral or written, in relation to that subject matter.
17.3 You and we acknowledge that in entering into the Agreement, no reliance has been placed upon any collateral warranties, collateral contracts, statements, representations or undertakings, whether oral or written, which were made by or on behalf of the other party in relation to the subject-matter of the Agreement and which are not set out in the Agreement. Each of us waives all rights and remedies which might otherwise be available to us in relation to any such collateral warranties, collateral contracts, statements, representations or undertakings.
17.4 If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will continue to waive such default indefinitely or that we will automatically waive any later similar or other default by you.
17.5 Each of the clauses of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
18. Version
18.1 These Terms of Use took effect in March 2025 and are valid until new terms are published.