Need a helping hand?

We love to help. Take a look at our help articles or drop us a line if you have any questions.

Questions? We got answers

Frequently asked questions

We’ve gathered the most frequently asked questions to make it easier for you to get to know us.

Still looking for answers? 👀

Check our help articles or send us a message at SpiirUK_Support@mastercard.com

Spiir UK Help Centre

Is Spiir UK free?

Yep. Spiir UK is 100% free.

We build Spiir UK to make it easy, simple and fun for everybody to stay on top of their money – completely free of charge 🤗

How does Spiir UK work?

You can get Spiir UK up and running in just a few minutes. All you have to do is connect your bank accounts to the app. Once you’ve connected your bank accounts, the magic begins.

Spiir UK automatically analyses your transactions, keeps track of your spending, and gives you a clear overview of your finances to make it easy for you to prioritise your money on the things you love. Pretty simple, right?

But that’s not all.

You can also save money on the things you buy daily with challenges or build financial awareness with fun facts and smart notifications that keep you in control of your money 🙌

How does Spiir UK make money?

Let’s start with the most important thing:
We don’t sell your data. Never have. Never will.

We make money by helping companies build innovative digital solutions

We've built Spiir UK with a technology that makes it possible for you to see all your finances in one place across any bank. And now we offer this technology to other companies that want to create innovative solutions for their customers.

I can’t connect my bank

No worries.

Just send us a message at SpiirUK_Support@mastercard.com and we’ll get back to you ASAP 😃

Is it safe to use Spiir UK?

We love our users. And nothing is more important to us than making sure you feel 100% safe when you use Spiir UK. Want to know more about how we protect your data? Just keep scrolling 👇

What about safety?

Don’t worry – we got your back

Regulated by the FCA

In the UK, Mastercard OB Services UK Limited is authorised and regulated by the UK Financial Conduct Authority under the Payment Services Regulations 2017, firm reference number 1007177.

Securely connect your bank accounts

We use Mastercard OB Services to securely connect your bank accounts to Spiir UK.

The connection between your bank accounts and Spiir UK is encrypted, and we can’t see your login information.

Got questions about security?

Don’t be shy. Feel free to reach out to us at SpiirUK_Support@mastercard.com, if you want to know more.

You can also read more about how we handle your data and personal information in our Privacy Notice.

You control your data

You’re always in control of your data when you use Spiir UK.

After all, Spiir UK is your app. Only you can see what you spend your money on. We can’t see if you order that tasty number 17 from your favourite pizza place or go all-in on fresh veggies at the local farmers market. Those numbers belong to you.

Face ID, fingerprint or pincode

You can use Face ID, fingerprint, or a pincode of your choosing to keep Spiir UK extra safe.

We will never sell your data

Nothing is more important to us than keeping your data safe. And we will never sell your data! It’s entirely up to you if you want to share your data with anyone.